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Returning your orders

You have 30 days from the validation of your order to return one or more items, provided that they are in their original condition, unused and undamaged.

Return costs are the responsibility of the customer, unless the product is defective or an error is on our part. However, each situation is examined carefully and we do everything possible to bring you satisfaction.

Before returning a product, contact us at contact@mygardensecret.com to receive the appropriate return address. We will process your request within 24 to 48 hours.

Exchange :
You can exchange an item for another of the same value, subject to availability. If you wish to exchange for a more expensive product, the difference will be requested.

To have :
If you do not wish to exchange, a credit will be credited to your account, to be used on a future order.

If you have any questions or encounter any problems, please do not hesitate to contact us at contact@mygardensecret.com. We are here to help you and make sure everything goes smoothly.